Activity Policies
- Entry: WILD LIFE Sydney Zoo is a ticketed wildlife attraction. A valid admission ticket is required for entry.
- Booking: Advance booking is recommended, especially during weekends, school holidays, and peak tourist periods. Combination tickets with other nearby attractions may also be available.
- Opening Hours: Opening hours are subject to the zoo's current operating schedule and may vary during public holidays or special events.
- Duration: Visitors should generally allow 2–3 hours to explore the zoo and its wildlife exhibits.
- Photography: Photography and video recording are generally permitted for personal use. Flash photography may be restricted in certain animal areas.
- Visitor Conduct: Visitors must follow zoo rules, remain on designated paths, and must not touch, feed, or disturb animals unless an interaction is specifically supervised.
- Accessibility: The zoo provides accessible facilities and visitor routes, although accessibility may vary for individual exhibits and experiences.
- Children: Children must remain under adult supervision and follow all zoo safety instructions.
- Safety: Visitors should follow staff instructions and safety signage, particularly around animal enclosures and interactive areas.
- Animal Welfare: Animal welfare takes priority, and exhibits or animal encounters may be modified or temporarily unavailable depending on animal health, behaviour, or veterinary requirements.
- Food & Beverages: Food and beverages are available at designated areas. Outside food and drinks may be subject to venue restrictions.
- Cancellation/Refund: Cancellation and refund conditions depend on the ticket type and booking terms. Promotional or special-event tickets may have different conditions.
- Changes to Access: Individual exhibits, animal encounters, or facilities may occasionally close due to animal welfare, maintenance, refurbishment, safety, or operational requirements.
- Important: WILD LIFE Sydney Zoo showcases Australian native wildlife, including koalas, kangaroos, wallabies, reptiles, birds, and other species. Visitors should check the latest opening hours, ticket conditions, and animal-experience availability before visiting.
Terms & Conditions
- Admission is subject to a valid ticket or booking confirmation.
- Visitors must follow the instructions of zoo staff, security personnel and authorised personnel.
- Visitors must remain within designated visitor areas, pathways and viewing zones.
- Visitors must not touch, feed, chase or deliberately disturb animals, except during officially supervised animal encounters.
- Visitors must not enter animal enclosures, restricted areas or staff-only zones.
- Children must remain under the supervision of an accompanying adult.
- Visitors must follow all animal-welfare, safety, emergency and evacuation instructions.
- Bags and personal belongings may be subject to security checks and applicable restrictions.
- Photography for personal use is generally permitted, subject to animal-welfare and exhibit-specific restrictions.
- Flash photography, commercial photography, professional filming or organised photo shoots may be restricted or require prior permission.
- Visitors must not damage or interfere with enclosures, exhibits, signage or zoo equipment.
- Food and beverages are generally permitted only in designated areas.
- Certain animal encounters and experiences may have additional age, height, health, safety or participation requirements.
- Accessibility arrangements may vary between areas and experiences; visitors requiring assistance should follow the zoo's current accessibility procedures.
- Exhibits or animal encounters may be temporarily unavailable because of animal welfare, veterinary care, maintenance, weather, safety or operational requirements.
- Opening hours, exhibit availability and visitor capacity may change without prior notice.
- Visitors are responsible for their personal belongings.
- Cancellation and refund conditions depend on the specific ticket, animal encounter, experience or booking channel used.
- If the zoo or a particular experience is cancelled by the operator, refund or alternative arrangements will be handled according to the applicable booking conditions.
- Late arrival or failure to attend may result in loss of the booking without refund, subject to the ticket terms.
- If WILD LIFE Sydney Zoo is included in an organised Sydney sightseeing tour, the tour operator's cancellation and refund policy will apply.
Cancellation Policy
Cancellation and refund conditions for WILD LIFE Sydney Zoo tickets depend on the ticket type and booking conditions applicable at the time of purchase. If the experience is booked through a tour operator or as part of a guided tour, excursion, or travel package, the cancellation and refund conditions of the respective booking will apply.
