Activity Policies
- Entry: SkyPoint Observation Deck is a ticketed attraction located at the top of Q1 Tower. A valid admission ticket is required for access to the observation deck.
- Booking: Advance booking is recommended, particularly during weekends, school holidays, public holidays, and peak tourist periods. SkyPoint Climb requires a separate booking and ticket.
- Opening Hours: Opening hours vary according to the current operating schedule, special events, and operational requirements.
- Duration: Visitors should generally allow 1–2 hours for the observation deck experience. Additional time is required for SkyPoint Climb.
- Photography: Photography and video recording are generally permitted for personal use, subject to safety instructions and venue restrictions.
- Accessibility: The observation deck provides accessible facilities, although the SkyPoint Climb has separate participation and safety requirements.
- Safety: Visitors must follow all safety procedures and staff instructions. For SkyPoint Climb, participants must comply with all equipment, clothing, age, height, and safety requirements.
- Weather Conditions: Views may be affected by cloud, rain, strong winds, or other weather conditions. SkyPoint Climb may be suspended during unsuitable conditions.
- Children: Children must meet the applicable age and supervision requirements. SkyPoint Climb has additional participation restrictions.
- Visitor Conduct: Visitors must remain within designated areas and must not enter restricted sections or interfere with safety equipment.
- Food & Beverages: Food and beverages are available at designated facilities. Outside food and drinks may be subject to venue restrictions.
- Cancellation/Refund: Cancellation and refund conditions depend on the ticket type and booking terms. SkyPoint Climb may have separate cancellation conditions.
- Changes to Access: The observation deck or SkyPoint Climb may be temporarily restricted or closed because of weather, maintenance, safety requirements, or operational circumstances.
- Important: SkyPoint offers 360-degree panoramic views of the Gold Coast, including the coastline, hinterland, and surrounding city. Visitors should check current opening hours, ticket conditions, and weather before visiting.
Terms & Conditions
- Admission is subject to a valid ticket or booking confirmation.
- Visitors must follow the instructions of SkyPoint staff, security personnel and authorised personnel.
- Visitors must remain within designated observation areas and authorised visitor zones.
- Visitors must not climb, lean over or cross safety barriers and restricted areas.
- Children must remain under the supervision of an accompanying adult.
- Visitors must comply with all safety, emergency and evacuation instructions.
- Security screening and bag restrictions may apply.
- Large, prohibited or hazardous items may not be permitted inside the observation deck.
- Visitors should exercise caution around elevated areas, glass panels, stairs and lifts.
- Photography for personal use is generally permitted, subject to current attraction restrictions.
- Commercial photography, professional filming or organised photo shoots may require prior permission.
- Visitors must not damage or interfere with fixtures, exhibits, viewing equipment or other property.
- Food and beverages are permitted only in designated areas, where applicable.
- The SkyPoint Climb, where booked, has additional age, height, clothing, health and safety requirements.
- Visitors participating in the SkyPoint Climb must comply with all equipment and guide instructions.
- Certain experiences or areas may be temporarily unavailable due to weather, maintenance, safety requirements or operational reasons.
- Opening hours, ticket availability and attraction access may change without prior notice.
- Visitors are responsible for their personal belongings.
- Cancellation and refund conditions depend on the specific SkyPoint ticket, experience or booking channel used.
- If SkyPoint or a particular experience is closed or cancelled by the operator, refund or alternative arrangements will be handled according to the applicable booking conditions.
- Late arrival or failure to attend may result in loss of the booking without refund, subject to the ticket terms.
- If SkyPoint is included in an organised Gold Coast sightseeing tour, the tour operator's cancellation and refund policy will apply.
Cancellation Policy
Cancellation and refund conditions for SkyPoint Observation Deck tickets are subject to the ticket type and booking terms applicable at the time of purchase. Refunds, cancellations, or date changes, where permitted, will be processed according to the applicable ticket conditions. If SkyPoint Observation Deck is booked as part of a guided tour, excursion, or travel package, the cancellation and refund conditions of the respective booking will apply.
