Activity Policies
- Entry: Madame Tussauds Sydney is a ticketed museum attraction. Visitors require a valid admission ticket for entry.
- Booking: Advance booking is recommended, particularly during weekends, school holidays, and peak tourist periods. Combination tickets with other Sydney attractions may also be available.
- Opening Hours: Opening hours are subject to the museum's current operating schedule and may vary during public holidays, special events, or operational circumstances.
- Duration: Visitors should generally allow 1–2 hours to explore the museum's galleries and displays.
- Photography: Photography and video recording are generally permitted for personal use. Visitors may photograph the wax figures, subject to venue rules.
- Visitor Conduct: Visitors must follow museum rules, remain within designated areas, and avoid touching or damaging exhibits unless an interaction is specifically permitted.
- Accessibility: The museum provides accessible facilities, although accessibility may vary between individual areas or experiences.
- Children: Children should remain under adult supervision and follow museum safety instructions.
- Safety: Visitors must follow staff instructions and security procedures throughout the museum.
- Food & Beverages: Food and beverages may be available in designated areas. Outside food and drinks may be restricted.
- Cancellation/Refund: Cancellation and refund conditions depend on the ticket type and booking terms. Promotional or special-event tickets may have different conditions.
- Changes to Access: Individual galleries, exhibits, or experiences may occasionally be unavailable due to maintenance, refurbishment, special events, or operational requirements.
- Important: Madame Tussauds Sydney features lifelike wax figures of Australian and international celebrities, sporting personalities, entertainers, and other notable figures. Visitors should check the latest opening hours, ticket options, and attraction conditions before visiting.
Terms & Conditions
- Admission is subject to a valid ticket or booking confirmation.
- Visitors must follow the instructions of museum staff, security personnel and authorised personnel.
- Visitors must remain within designated visitor areas and exhibition spaces.
- Visitors must not climb on, move, damage or otherwise interfere with wax figures, displays, props or museum installations.
- Children must remain under the supervision of an accompanying adult.
- Visitors should behave respectfully and avoid actions that may damage exhibits or disturb other visitors.
- Photography for personal use is generally permitted, subject to exhibit-specific restrictions.
- Commercial photography, professional filming or organised photo shoots may require prior permission.
- Flash photography, tripods or other equipment may be restricted in certain exhibition areas.
- Bags and personal belongings may be subject to security checks and applicable restrictions.
- Food and beverages are generally restricted to designated areas.
- Certain interactive experiences or exhibits may have additional age, height, safety or participation requirements.
- Accessibility arrangements may vary between exhibition areas; visitors requiring assistance should follow the attraction's current accessibility procedures.
- Individual exhibits or sections may be temporarily closed because of maintenance, refurbishment, private events, safety requirements or operational reasons.
- Opening hours, exhibit availability and visitor capacity may change without prior notice.
- Visitors are responsible for their personal belongings.
- Cancellation and refund conditions depend on the specific ticket, experience or booking channel used.
- If the museum or a particular experience is closed or cancelled by the operator, refund or alternative arrangements will be handled according to the applicable booking conditions.
- Late arrival or failure to attend may result in loss of the booking without refund, subject to the ticket terms.
- If Madame Tussauds Sydney is included in an organised Sydney sightseeing tour, the tour operator's cancellation and refund policy will apply.
Cancellation Policy
Cancellation and refund conditions for Madame Tussauds Sydney tickets depend on the ticket type and booking conditions applicable at the time of purchase. If the experience is booked through a tour operator or as part of a guided tour, excursion, or travel package, the cancellation and refund conditions of the respective booking will apply.
