Activity Policies
- Entry: Visitors to the Hagia Sophia mosque/prayer area must follow the current visitor arrangements and designated access routes. The Hagia Sophia History and Experience Museum is a separate ticketed attraction.
- Booking: Advance booking is recommended for organized groups and paid museum experiences. Official Ministry ticketing conditions apply where applicable.
- Opening Hours: Access arrangements and visiting hours can vary because Hagia Sophia is an active place of worship. Visitors should check the official schedule before visiting.
- Duration: Visitors may explore the permitted areas according to their itinerary and the site's operating arrangements.
- Photography: Photography may be permitted in visitor areas, but visitors must respect worshippers and follow any photography restrictions or staff instructions.
- Dress Code: Modest and respectful clothing is required when visiting the mosque. Visitors should follow the site's religious etiquette.
- Religious Services: During prayer and religious services, access to certain areas may be restricted. Visitors must not disturb worshippers.
- Accessibility: Visitors should follow the designated entrances and accessibility arrangements provided at the site.
- Cancellation/Refund: For separately purchased museum tickets, cancellation and refund conditions are governed by the applicable official ticket terms. The Ministry's ticket directive establishes the general framework for museum and archaeological-site admission.
- Important: Opening hours, access arrangements, and visitor restrictions may change due to religious services, official events, security requirements, or other operational circumstances. The official Ministry website should be checked before the visit.
Terms & Conditions
- Visitors must follow security procedures and instructions from mosque staff and authorities.
- As Hagia Sophia is an active place of worship, visitors should dress modestly and behave respectfully.
- Visitors should observe any separation between worship areas and visitor/tourist areas.
- During prayer times and religious occasions, access to certain areas may be restricted or temporarily changed.
- Visitors must remove their shoes when entering areas where this is required.
- Photography for personal purposes may be permitted, but visitors should avoid disturbing worshippers and follow any photography restrictions.
- Commercial photography, filming or organised media activities may require prior permission.
- Visitors must not touch, damage or interfere with architectural features, religious objects, mosaics, artworks or other protected elements.
- Visitors must follow applicable security checks and prohibited-item regulations.
- Children should remain under the supervision of an accompanying adult.
- Visitors should respect religious ceremonies, worshippers and the sanctity of the site.
- Certain sections may be closed for restoration, maintenance, religious activities, official events or security reasons.
- Opening hours and visitor arrangements may change without prior notice.
- If admission is arranged through a guided tour or third-party booking, the tour operator's own cancellation and refund policy applies.
- Any ticketed visitor area or special exhibition may have separate admission and cancellation conditions.
- Visitors are responsible for their personal belongings.
Cancellation Policy
Tickets purchased through the official Turkish Ministry of Culture and Tourism ticketing platform may be eligible for cancellation and refund in accordance with the platform's 14-day withdrawal policy, subject to the applicable conditions and required documentation. Refund eligibility may depend on the ticket type and purchase terms. If Hagia Sophia is booked as part of a guided tour or travel package, the cancellation and refund conditions of the respective booking will apply.
