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Payment Frequently Asked Questions
   
Frequently Asked Questions
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Payment FAQ's
 
 
Star What is verified by Visa?
Star How does VBV help me?
Star How do I know whether or not my bank has a VBV facility?
Star How does VBV work?

Star What is MasterCard Secure Code?
Star How does MasterCard Secure Code work?
Star Is the credit card data provided secured?
Star What is ‘Net Banking’ option all about?
Star Can I use this option?
Star If I pay by net banking, how long will it take for my account to be debited?
Star I don’t have my net banking password. What should I do?
Star While I was paying by net banking, my ‘session expired’. What should I do now?
Star I made a successful payment by net banking but the system says that the ‘verification has failed’. Now what?
Star I have paid at Oxford Travels using net Banking facility, why does the Debit in my bank statement says Bill Desk?
Star I cancelled a booking which was made using ‘Net Banking’ option. How will I get my money back and when?
Star For which bank’s do you provide the net banking option?
Star Will the credit limit on my credit card reduce?
Star Am I eligible to get reward points on this transaction?
Star Under what name will payment appear in monthly statement?
Star What happens if I close the credit card account in the middle of my tenure?
Star If I cancel all the tickets I have booked, what would happen?
Star For how long are you going to keep my booking on Hold?
Star How will I get the Refund?

What are the payment modes that Oxford Travels has?

Debit cards, credit cards (cards issued by Visa, Master and American Express), Net Banking, EMI Currently we accept only cards issued in India.
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What’s the Card Verification Number (CVV) on my credit card?

The CVV is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is in your possession.Back to Top!

Where is the Card Verification Number (CVV) located on my credit card?

For Visa/MasterCard: Your CVV is the three digit code after the last four digits of your credit card number on the back of the card within the signature field. For American Express: Your CVV is the four digit number on the front right hand side of the card above the card number..Back to Top!

Under what name will my transaction appear on my credit card statement?

Your purchase will be charged under OxfordTravels.com.Back to Top!

What is verified by Visa?

Verified by Visa is a product offered by Visa in conjunction with the bank that’s issued your card. VBV uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. VBV is available for most Visa cards from participating financial institutions. Back to Top!

How does VBV help me?

VBV provides an extra level of protection for online shopping and helps to prevent unauthorized online use before it can happens.Back to Top!

How do I know whether or not my bank has a VBV facility?

You can ask the help desk or Call Centre of the card issuing bank and confirm whether or not your card offers the VBV facility.Back to Top!

How does VBV work?

VBV protects your existing Visa card with a password that’s been created by you and provides the added assurance that only you can use your Visa card online. For more details on VBV, please visit http://usa.visa.com/personal/security/visa_security_program/vbv/verified_by_visa_faq.htmlBack to Top!

What is MasterCard Secure Code?

MasterCard Secure Code is a unique service that uses a private code to help protect your card against unauthorized use when you shop at participating online merchants.Back to Top!

How does MasterCard Secure Code work?

MasterCard Secure Code (The MasterCard Secure Code Program) is a comparable security facility to VBV. For more details visit http://www.mastercard.us/securecode.htmlBack to Top!

Is the credit card data provided secured?

We do not store any credit card numbers at our end; your details are directly recorded with the respective banks..Back to Top!

What is ‘Net Banking’ option all about?

‘Net Banking’ is a mode of payment that allows you to pay for the services offered at Oxford Travels by direct debit from your bank account..Back to Top!

Can I use this option?

If you have a bank account with which you can make online transactions, then yes, you can definitely use the ‘Net Banking’ option on our website.Back to Top!

If I pay by net banking, how long will it take for my account to be debited?

After a successful transaction, your account will get debited immediately.Back to Top!

I don’t have my net banking password. What should I do?

Just contact your bank’s helpdesk and they will help you with your net banking password.Back to Top!

While I was paying by net banking, my ‘session expired’. What should I do now?

This generally happens when you take too long then the expected time to make payment. You need to go back to Oxford Travels page and make a fresh booking..Back to Top!

I made a successful payment by net banking but the system says that the ‘verification has failed’. Now what?

This happens when your payment transaction does not get verified at your Bank debit gateway. If amount has got deducted from your account, do not panic, your amount would be reversed to your account within 7 working days.Back to Top!

I have paid at Oxford Travels using net Banking facility, why does the Debit in my bank statement says Bill Desk?

We have partnered with Bill Desk and have allowed them to collect your payment on our behalf. You don’t need to worry its Safe.Back to Top!

I cancelled a booking which was made using ‘Net Banking’ option. How will I get my money back and when?

The account that you used for payment will get credited with the refund amount within 7 working days.Back to Top!

For which bank’s do you provide the net banking option?

Allahabad bank, Andra Bank, Axis Bank, Bank of Bahrain and Kuwait, Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Catholic Syrian Bank, Central Bank of India, City Union Bank, Corporation Bank, Deutsche Bank, Development Credit Bank, Dhanlakshmi Bank, Federal Bank, IDBI Bank, Indian Bank, Indian Overseas Bank, Indus land Bank, ING Vysya Bank, Jammu and Kashmir Bank, Karnataka Bank Ltd, Karur Vysya Bank, Kotak Bank, Laxmi Vilas Bank, Oriental Bank of Commerce, Punjab and Sind Bank, Punjab National Bank, Shamrao Vitthal Co-operative Bank, South Indian Bank, State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State Bank of India, State Bank of Mysore, State bank of Patiala, State Bank of Travancore, Syndicate Bank, Tamilnad and Merchantile Bank Ltd, UCO Bank, Union Bank of India, United Bank of India, Vijaya Bank, Yes Bank Ltd, ICICI Bank.Back to Top!

Will the credit limit on my credit card reduce?

Yes, the credit limit on your card would be blocked till the time your amount is cleared.Back to Top!

Am I eligible to get reward points on this transaction?

You need to get in touch with your Bank to know more on this.Back to Top!

Under what name will payment appear in monthly statement?

It would be under the name of Oxfordtravels.com .Back to Top!

What happens if I close the credit card account in the middle of my tenure?

If you want to close your credit card account in the middle of your EMI tenure, you will be asked to clear the entire amount due before the card account is closed.Back to Top!

If I cancel all the tickets I have booked, what would happen?

Oxford Travels will send the refund back to the bank for all the tickets and deduct the relevant cancelation charges. The refund is reversed to the card account in 7-14 working days. Please note, that on cancellation of the ticket the EMI does not get cancelled automatically. The credit for the refund is credited immediately; however the EMIs will continue. If you require, your EMI to stop, you can call up your bank and request for the cancellation of the EMI. Please note that the processing charges will not be refunded and the refund is subject to the cancellation charges as given in the booking policy.Back to Top!

For how long are you going to keep my booking on Hold?

We will be holding your booking for 48hrs, if you fail to make the payment, system will release your booking.Back to Top!

How will I get the Refund?

If you have made payment through cheque or cash, we will issue the cheque of refund amount if any, on the same name from whom we got it while confirming payment. Back to Top!

 


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