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Flights Frequently Asked Questions
   
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Star I’ve been getting NO flight results on the search page?
Star How do I know my flight was booked?
Star How do I get my eticket details ?
Star Once ticket is booked do I need to reconfirm my flight reservations?

Star I have received the ticket copy in my mail box; can I also take out a print of my ticket on the portal?
Star Do I need to carry the credit card which was used for booking?
Star Can I book a ticket for my family/friend using my credit card?
Star How do I get a boarding pass?
Star I am not able to book online. What should I do ?
Star I am not an Indian national and have an international card can I use it online?
Star I do not have an Indian address; can I still book tickets online?
Star I have put in the wrong age/ my name is not spelt right.
Star I have booked my tickets but need to add my child’s tickets to my booking. How do I do it?
Star Ticket has not been booked, but my money is deducted, what do I do now?
Star My parents are old are there any special fares for senior citizen?
Star Where can I check my PNR status?
Star I have been using www.oxfordtravels.com for a long time can you give me a discount?
Star What is the baggage allowance limitation?
Star How many bags can I carry?
Star Can I carry my Laptop/electronic device?
Star Will I get an update in case of delay or pre- schedule?
Star What will happen if I miss the flight?
Star If the flight is delayed can I cancel and rebook another flight, what will be the charges?
Star I would like to get a seat preference? / Can I get Aisle/ window seat?
Star Do I need to pay an extra charge for getting a seat of my choice?
Star Can I cancel my ticket online?
Star How many days in advance can I cancel my tickets?
Star How do I send a refund request?
Star How do I get back my refund amount?
Star How much time will it take to get the refund?
Star The flight I booked was cancelled by the airline. How do I get my money back?
Star If I cancel my booking what would be the cancellation charges?
Star I booked my flights on Oxford Travels but then cancelled them by directly contacting the airline. How do I claim my refund?
Star How can I change the travel date /flight timing after booking my Flights?

What is an E Ticket ?

E ticket (electronic tickets) is a paperless electronic document with all the flight details. You can print the same and carry it along with you at the airport counter to check in for your flight.
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Can I Book tickets online?

Yes, tickets can be booked online by registering on the website. You can register during booking the ticket as well.Back to Top!

Can I book without registering?

No, booking cannot be allowed without registration as a security measure. You will need to atleast use E-mail address which automatically registers you. It is advisable that you register. This will enable you to access all of your bookings anytime and make changes if any.Back to Top!

What is the maximum number of seats I can book?

A maximum of 4 seats can be booked at one time. If you need to book for more than 4 travelers you will have to recomplete the booking process for the additional travelers. You can also get in touch with us for the same.

I’ve been getting NO flight results on the search page?

We request you to please clear your browser cache (to know more please refer to your browsers FAQ) and try the search again. If you still don’t get any flight results, it may either be because there are no flights available for that route.Back to Top!

How do I know my flight was booked?

You will receive an email and sms confirming your services booked with Oxford Travels. Back to Top!

How do I get my eticket details ?

You’ll receive your eticket details to the email address you gave us when you made your reservation.Back to Top!

Once ticket is booked do I need to reconfirm my flight reservations?

No, you don’t. However If you still want to re-confirm, you can do the same by writing to our Customer Support Team at support@oxfordtravels.com or by contacting the airline directly.Back to Top!

I have received the ticket copy in my mail box; can I also take out a print of my ticket on the portal?

Yes, you will have to login on our portal where you will find the following options My Accounts : My Booking : Search your Flight Booking by date or entering reference number: Print E-ticket.Back to Top!

Do I need to carry the credit card which was used for booking?

Yes, customers will have to carry the credit card or a copy of the credit card with the cardholder’s signature for verification purpose. Back to Top!

Can I book a ticket for my family/friend using my credit card?

Yes, but proof /copy of the Credit Card needs to be submitted /shown at the counter for verification. Hence ask the passenger to carry a copy of the credit card with the cardholder’s signature.Back to Top!

How do I get a boarding pass?

You need to show your confirmed eticket at the checkin counter. The airline representative will issue your boarding pass at that time.Back to Top!

I am not able to book online. What should I do ?

There could be some technical issue because of which your booking is not happening. In case you are stuck at a page and are not able to move forward, please take a screen shot and send it across to our customer support team @ support@oxfordtravels.com. Alternatively you can also call up our Contact number 094281 28152 for support.Back to Top!

I am not an Indian national and have an international card can I use it online?

Yes, customers can book services using International cards issued in India. However, we do not accept credit cards issued outside India currently.Back to Top!

I do not have an Indian address; can I still book tickets online?

Yes you can. However please specify the temporary address in India in address for communication. Back to Top!

I have put in the wrong age/ my name is not spelt right.

You will have to call the specific airline directly, because they have the final authority in changing the passenger’s details.Back to Top!

I have booked my tickets but need to add my child’s tickets to my booking. How do I do it?

Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly. Back to Top!

Ticket has not been booked, but my money is deducted, what do I do now?

Please do not panic. Your money is safe. Please call up the Contact number 094281 28152 and speak to our customer care executive who will assist you with your booking.You should immediately call up the Contact number 094281 28152and speak to our customer care executive who will assist you with your booking. Back to Top!

My parents are old are there any special fares for senior citizen?

Senior citizen fares are available in case of railway tickets. There are no special fares for flight tickets.Back to Top!

Where can I check my PNR status?

You will need to get in touch with the airline directly.Back to Top!

I have been using www.oxfordtravels.com for a long time can you give me a discount?

We appreciate and value your support, we can also assure that all price in our portal are the best discounted in the market. Back to Top!

What is the baggage allowance limitation?

For all the Domestic flights the baggage allowance is 20kgs for checked-in baggage and 5 kgs for cabin baggage. These are subject to change any time hence please confirm the same after booking the tickets with the Airline or our Contact number 094281 28152.Back to Top!

How many bags can I carry?

It is not the number of bags that is accounted it is the weight that a passenger can carry. However we recommend you to please check on same with the respective Airline.Back to Top!

Can I carry my Laptop/electronic device?

Yes, customers can carry their laptops. However carrying any electronic device is subject to approval by Airport authorities. Back to Top!

Will I get an update in case of delay or pre- schedule?

Yes, from the airline (via mail/sms) we also recommend that you call the airline on the date of travel and re-confirm the timings.Back to Top!

What will happen if I miss the flight?

If you miss your flight the applicable cancellation charges will be levied, if you are at the airport you can approach the airline and re-book your ticket by paying the difference in fare.Back to Top!

If the flight is delayed can I cancel and rebook another flight, what will be the charges?

Yes you can re-book a new flight; however, it is up to the discretion of the airline. The airline on which you were scheduled to travel may transfer you to another airline or pay you full refund in case you wish to cancel your journey. Back to Top!

I would like to get a seat preference? / Can I get Aisle/ window seat?

Yes, we can help you get a preferred seat of your choice, please call our toll free number - give the reference number or Mail to our support team at support@oxfordtravels.com We will definitely send the request from our end to airline; however confirmation of the same is subject to availability from the airline.Back to Top!

Do I need to pay an extra charge for getting a seat of my choice?

Yes, it depends from Airline to Airline; to know more on this we request you to please get in touch with the airline directly.Back to Top!

Can I cancel my ticket online?

Yes, tickets that are booked on our portal www.oxfordtravels.com can be cancelled online.Back to Top!

How many days in advance can I cancel my tickets?

1)Domestic Tickets have to be cancelled at least 4 hrs prior to the departure. 2)International tickets should ideally be cancelled 48 hrs prior to the departure date. The cancellation penalties will vary from airline to airline. Any Last minute cancellation will lead to heavy penalty charges, sometimes No - Show. 3)This depends from Airline to Airline and hence is subject to change without any prior notice.Back to Top!

How do I send a refund request?

You will have to send an online cancellation request form by login on our website and by following below steps - Log-in - My Accounts : My Booking: Flight/rail/hotel: enter reference number: Cancel. At the same time you need to send us an email on support@oxfordtravels.com mentioning your Reference number.. Back to Top!

How do I get back my refund amount?

Once you cancel the booking, our team will check on same with the Airline and if any refund needs to be processed the same would be credited back to the same account (credit / debit card or internet banking) which was used while making booking..Back to Top!

How much time will it take to get the refund?

Refund usually gets credited anytime between 6-7 working days for normal cancellation. If it has been more than 6-7 working days, please cross check with the bank. You can also call our Contact number on 094281 28152 to check on your refund status. For partial cancellation we cannot define the time frame as it depends from case to case and Airline to Airline..Back to Top!

The flight I booked was cancelled by the airline. How do I get my money back?

If the flight you booked got cancelled, you are entitled to a full refund, in most cases. We request you to cancel your booking online first. Once you have done this, please send an email on support@oxfordtravels.com along with your Oxford Travels reference ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.Back to Top!

If I cancel my booking what would be the cancellation charges?

Cancellation charges depend on the Airline, Sector, Class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.Back to Top!

I booked my flights on Oxford Travels but then cancelled them by directly contacting the airline. How do I claim my refund?

We strongly recommend that you let us know immediately after cancelling directly with the airline. Your refund would be processed back within 7 working days if any.Back to Top!

How can I change the travel date /flight timing after booking my Flights?

You need to call our support team on our Contact no 094281 28152and we will get it done for you if Airline permits us to do so.Back to Top!

 


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